Refund policy

Refund & Return Policy

We want you to be happy with your Bellhartshop order. Please read the policy below before requesting a return or refund.

RETURNS

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in the same condition as received
• Complete with all included accessories
• In its original packaging
• Accompanied by proof of purchase

To request a return, please contact us first at support@bellhartshop.com.

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

HANDMADE-TO-ORDER ORDERS

Orders containing handmade-to-order items are prepared individually after the order is placed.

Standard, non-personalized handmade-to-order items may still be eligible for return under the conditions above.

However, items that are customized, personalized, or made specifically to your requested specifications cannot be returned or exchanged unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.

RETURN SHIPPING

For returns due to a change of mind, preference, or other reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

Any shipping charges originally paid at checkout are non-refundable unless required by applicable law.

If the return is due to an item being damaged, defective, or incorrect, we will work with you to provide an appropriate solution and will cover reasonable return shipping costs if a return is required.

Because we ship internationally, please contact us before returning anything so we can provide the correct return instructions and address.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us at support@bellhartshop.com as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

We will review the issue and offer an appropriate solution, which may include a replacement, replacement part, partial refund, or full refund depending on the situation.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different item, please contact us about returning the original item. Once the return is approved, you may place a new order for the item you prefer.

SALE ITEMS

Sale or discounted items are generally not eligible for return for change-of-mind reasons.

This does not affect your rights if the item arrives damaged, defective, incorrect, or where applicable law requires otherwise.

ORDER CANCELLATIONS

Orders containing handmade-to-order items may enter preparation soon after the order is placed.

If you need to cancel or change an order, please contact us at support@bellhartshop.com as soon as possible.

We will do our best to accommodate your request, but once production or order preparation has begun, cancellation or changes may no longer be possible.

If an order has not yet shipped and we approve a cancellation requested for reasons unrelated to an error on our part, the refund may be reduced by any non-refundable payment processing fees charged by the payment provider, where permitted by applicable law.

Where the payment provider does not return its processing fee to us, that non-refundable fee may be deducted from the cancellation refund.

If we cancel an order because of an issue on our side, we will provide a full refund unless otherwise permitted by applicable law.

Nothing in this section limits any mandatory cancellation or refund rights you may have under applicable law.

EUROPEAN UNION CUSTOMERS

If your order is shipped to the European Union, you may have additional statutory rights, including a 14-day right of withdrawal, where applicable.

Certain customized or personalized goods may be exempt from the right of withdrawal under applicable law.

Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country or region.

REFUNDS

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card provider, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@bellhartshop.com.

CONTACT US

If you have any questions about returns, refunds, damaged items, or your order, please contact:

Bellhartshop
support@bellhartshop.com