Shipping policy

Shipping Policy

Orders containing handmade-to-order items require preparation before shipment.

PREPARATION TIME

Our standard preparation time for orders containing handmade-to-order items is approximately 15–20 days before the order is handed over to the shipping carrier.

During periods of high order volume, preparation may take up to 30 days.

Preparation time is separate from shipping transit time. If an item has a different preparation estimate, it will be stated on the product page or communicated separately.

TRACKING

Once your order has been prepared and handed over to the shipping carrier, we will send tracking information to the email address provided with your order.

Tracking may not update immediately after dispatch. For some destinations, additional updates may appear only after the parcel is scanned by a local carrier.

DELIVERY TIME

Delivery times vary by destination and shipping route.

Any delivery estimate shown on our website or provided by us is an estimate only and is not guaranteed.

Delays may occur because of customs processing, local carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.

ADDRESS AND CUSTOMS INFORMATION

Please provide a complete and accurate shipping address when placing your order.

A valid phone number may also be required by the shipping carrier or local customs authority to complete delivery.

Some destinations require additional customs information, such as a personal customs code or tax identification number.

If information required for delivery or customs clearance is missing or appears incomplete, we may contact you before dispatch.

Your order may be delayed until the required information is confirmed.

DUTIES AND IMPORT TAXES

Shipping, duties, and import taxes are handled differently depending on the destination.

For many destinations, some or all applicable shipping and import charges may already be included in the displayed price or shipping option.

The information shown for your destination at checkout or in the selected shipping method determines whether import duties and taxes are included.

If checkout or the shipping method states that import duties or taxes are not included, any charges assessed by local customs or the local carrier are the recipient's responsibility.

We do not control whether local customs will assess a charge or the amount of any charge that is not collected by us at checkout.

DELIVERY ISSUES

If your tracking has not updated for an unusually long time, your parcel appears to be lost, or your order arrives damaged, please contact us at support@bellhartshop.com.

We will review the shipment and work with the shipping carrier to investigate and provide an appropriate solution.

If a parcel is returned because of an incorrect or incomplete address, an unreachable recipient, or failure to provide required customs or delivery information, additional shipping costs may apply before the order can be sent again.

CONTACT US

If you have any questions about shipping or delivery, please contact:

Bellhartshop
support@bellhartshop.com